DELIVERY

 


Every effort is made to ensure that you will never need to return an item, however should you need to do so we promise to make the process as quick and easy as possible. 
 

  


 

 

Returning goods

1. Goods must have been supplied directly by LDL within the last 28 days. 

Returned items must be in their original boxed condition with seals and shrink-wrap intact, goods must be fit for re-sale, if this is not the case, we regret that items will be refused by LDL and returned to sender.


2. Goods must be returned at your own cost within 14 days of receiving a returns code.
Please ensure that the returns code is clearly marked on the outside of each box or pallet, this will be supplied by our customer support team once the authorisation to return has been processed.


3. Goods received without a valid returns code are not able to be processed and will be returned to sender.

Please remember that we are unable to accept liability for packages damaged during transit.

 

We thank you very much for your cooperation and would like to assure you that we aim to process returns within 72 hours of receipt.

 

Please complete the returns form below...

 

 

LDL RETURNS ADDRESS -  Unit 12, Graphite Way, Rossington Park, Hadfield, Derbyshire, SK13 1QH

  

Faulty & defective goods

Please email help@ldlonline.co.uk or call 01225 438188 to register your faulty item. In order to efficiently process your return a sales order reference or invoice number will be required, we may also request a photo of the damaged item.

Delivery of replacements will be made to the original delivery address unless otherwise advised. If necessary, we will arrange to collect the goods from you at which point you will be given a unique returns number. This returns number must be clearly marked on the outside of the consignment prior to its collection. Please ensure the package is adequately wrapped to prevent damage during transit.

PLEASE NOTE: Drivers will not collect any visibly inadequately wrapped packages.

Upon the items being received the appropriate action may take up to 72 hours to process.

Please do not dispose of any faulty items unless advised to do so.

 

 

DHL

If you require help in finding a suitable partner for returning goods back to LDL, we can recommend contacting our logistics partner.

For further information and to obtain a quick and easy quote please visit the below website.

https://parcel.dhl.co.uk/

 

 

Products unable to be returned

Products that we are unable to take back are:

• 3D fully assembled drawers

• ECO-base waste bins

• SPACE TOWERS

• PEKA Corner Storage Solutions – Magic Corner Comfort, Magic Corner Standard & Fluid II

• Specially ordered ‘back to back’ products

• Any item not delivered within the last 28 days

• All clearance products

 



Call01225 438 188

VAT - 984 7653 59