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Returns Policy

If for any reason you have received an order from us and there is a problem, the following should answer your questions and enable you to choose the next course of action.

Faulty or Defective Goods

Contact our customer service department (01225 438 185) to register the problem, we will then conduct a full QA investigation. Delivery of replacements will be made to the original delivery address unless otherwise advised.

If necessary we will arrange to collect the goods from you at which point you will be given a unique authorisation no. that must be clearly marked on the outside of the consignment prior to its collection. Please ensure the package is adequately wrapped to prevent damage during transit. PLEASE NOTE: Drivers will not collect any visibly inadequately wrapped packages.

Please do not dispose of any goods until advised to do so by customer services, who will confirm this in writing. Once the goods are received back at LDL then they will be inspected and the appropriate action taken for corrective and preventative action, where applicable a credit will then be raised if a replacement is no longer required.

Returns Due to Unwanted Goods

We will wherever possible assist you by taking back any goods providing they are received back in good re-saleable condition and meet the following returns criteria:

1. Goods must have been supplied by us during the last 30 days (supplied directly by ourselves and not a stockist or any other source. If this is the case then we must refer you to your original source of supply). Goods retuned to us must be in their original condition with box, seals and shrink-wrap intact, goods must be fit for re-sale, if not goods will be refused by LDL and returned to sender.

2.The value of the goods which you wish to return to us must be £30.00 or over in value.

3.Goods must be returned at your cost, within 14 days of authorisation and clearly marked with the Authorisation Number supplied by Customer Service. (Returns can only be accepted at our distribution centre in Glossop, Derbyshire. Our Area Sales Managers are not authorised to accept goods for return, nor are any of our sales staff). Goods received back without authorisation will be refused.

4.A standard 20% admin charge will apply and be deducted from the credit.

Please remember that we are unable to accept liability for packages damaged during transit. Credit can only be issued for goods returned as authorised in good re-saleable condition less the agreed 20% handling charge.

Please download and complete the returns form. We will then seek the appropriate authorisation for return and respond to you by email or fax providing full details for the return. (Click here to download form)

You can fax the completed form to 0845 123 2299

You can email the completed form to help@ldlonline.co.uk

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